7 Messages
How Much to Cancel Service Due to Regular Outages
I'm going with ATT. This last outage is it for me. I work from home and can't have unreliable internet. How much to cancel, and are you charged a cancellation fee if you are being forced to cancel due to regular outages? I've had three outages so far this year, each impacting my ability to work.
XfinityVianney
Official Employee
•
2.1K Messages
11 months ago
Hi @user_2mrpnw
I know service interruptions can be frustrating, and there is never a good time to have network troubles. I'll be glad to review you network and check the local area for any updates. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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