Visitor

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1 Message

Sunday, May 18th, 2025

How much longer will my service be out

My service has been out all day, and I would like to know when you may think it will be working again.

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Official Employee

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440 Messages

6 months ago

Hello @user_usoixd. Thank you for reaching out on our Community forum. I know how frustrating it can be when you have a service interruption. Did you get a notification that there was an ongoing interruption? You should get any updates from your Xfinity app or on Xfinity.com. 

Visitor

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1 Message

No I have received nothing 

Official Employee

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2.1K Messages

@user_eh7l1d - Thank you for leaving a comment in this post with your similar concerns. I'm so sorry to hear that you've been facing issues, and I'd love to help however I can! The best way for you to track real time updates is by using the Xfinity App, and by visiting our Status Center. Here, you may also sign up for text notifications of any updates as well, just keep in mind that the interruption can be intermittent until service is fully restored in your area. We're working hard to get things up and running for you as quickly as we can, I assure you!

 

At Comcast, we're dedicated to providing exceptional service, and our technicians are the heart of that mission. They're highly skilled problem-solvers who go the extra mile to diagnose and resolve issues quickly and efficiently. We equip them with the latest tools and training, but their dedication and genuine care for our customers truly set them apart. It's their hard work that keeps our customers up and running, and it's a privilege to work alongside such a talented team! I hope this helps, and that your service is back ASAP. Thanks again!

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Expert

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32.9K Messages

6 months ago

@user_usoixd 

Have you tried rebooting your modem by removing the power cord for about a minute?

Shut down your computer, remove the power cord for about a minute.  Attach the power cord and wait for your modem to boot up with all the lights.  Start your computer.

Let us know.

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