How many days in advance to cancel internet service with Xfinity before it becomes effective?

I would like to cancel Xfinity internet service next month and my billing cycle runs until 19th of each month. I will need to cancel my service around 8th to 9th of next month, because I will move to a new location in which Xfinity does not have service. It's so-called contracted provider limited by city rules that only one provider per living region in the new community. I have never heard such rules and contacted Xfinity over 10 times (online chat, in-store, call), but it's confirmed that my new location will not allow any other provider not just Xfinity to service in the area. I recalled several years ago AT&T had such advantage in an apartment I lived in but that's set by apartment owner instead of city rules.

Therefore, I have to cancel my Xfinity internet service. I have unlimited data plan and am out of first year contract already, but monthly price lock is active until end of this year. If I cancel my service before the end of my next billing cycle, will I be billed partially on data usage I had?

I have had multiple devices (laptops, smartphones, tablets) so I have gone over the monthly data limit of 1229 GB almost every month since I signed up for unlimited data plan. I do not know how the partial data usage will be billed on my final billing cycle ends on May 19th. If you have to bill me on partial data usage for that month, then I do not need refund and just return the modem on May 19th then. I will not be able to use the services after May 9th though.

Thanks.

Responses

XfinityAldrik

Official Employee

•

2.1K Messages

3 years ago

Hello @x_user1, thank you for taking the time to reach out to us on our community forums. Could you please send our team a direct message with your full name and full address? We'd love to take a further look to provide account-specific information regarding your final bill.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

x_user1

Contributor

•

36 Messages

@XfinityAldrik I don't think you understood my question above earlier. I was asking about final refund status instead of bills. I always paid my Xfinity internet bills in current state and other internet service bills from other providers in other states within a week the bills were posted, so there's never a billing issue. My final bill will still be the same as what I paid usually, which will be posted to my account around 4/14 or 4/15. However, my service actually will end on 5/8 or 5/9 while my billing cycle will end on 5/19 for the bill posted in this month (so always get billed for services ahead). I think there maybe a final refund due to service needs to be cancelled before end of billing cycle. That should happen pretty common to your customers across the nation.

The question is how you will refund customers like me with an unlimited data plan. With limited data plan, you might bill a customer on prorated data usage easily such as 2/3 * 1229 GB = 819 GB allowance if they cancel by 20th of the month with 30 days. If they exceed 819 GB, you may bill them for extra usage.

However, mine is unlimited plan, so how will you calculate such partial data usage allowance for partial bill? If I use 700 GB of data in first 9 days of next month, will you still issue me standard refund or will there be a data usage limit on partial month cancellation?

Thanks.

(edited)

3 years ago

CCDanny

Recognized Contributor

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238 Messages

I gotcha. You were wondering if you had unlimited data how that charge would be handled on your final bill. I can go over your complete final bill with you and all prorated charges and how they're handled.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

Let me know if you have any questions.

I no longer work for Comcast.

3 years ago

Customer Service

x_user1

How many days in advance to cancel internet service with Xfinity before it becomes effective?

XfinityAldrik

x_user1

CCDanny

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