Visitor
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2 Messages
How long will the outage last?
Received communication from Xfinity that they will be upgrading the network in my area today.
There will be an outage lasting about 2 hours and intermittently
However, the internet has been gone for the entire day since morning.
That silly chat box won't let me connect to an agent, unless I connect for a topic related to billing, cause it seems that is all Xfinity cares about.
EG
Expert
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110K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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CCAnna
Problem Solver
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874 Messages
3 years ago
I am sorry to hear your services have been interrupted today @user_ec90ca. I can’t imagine the headache this has caused you. Our team would be happy to investigate the cause.
Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.
For future reference, I love to use this link to check for updates regarding interruption information https://comca.st/37DBZeA. In most cases you can see the estimated time services will be restored, the location of our crews, and a map of the area and people affected. We look forward to hearing from you!
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