Visitor
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2 Messages
How long to bury cable after replacement
The gas company cut through our Xfinity(Comcast) cable and Xfinity(Comcast) came replaced it and just left it on the ground since last month.
Frontier Fiber for internet just came into our neighborhood and I am looking to switching.
[Edited: "Personal Information"]
XfinityJon
Official Employee
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1.4K Messages
10 hours ago
Good afternoon user_c5d1da. You have reached the right team! I will be more than happy to look into this, and happy to assist you further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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user_c5d1da
Visitor
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2 Messages
10 hours ago
Using that Direct Messaging for Xfinity Support was a bunch of bull. Just the same old run around.
Like I said Frontier Fiber is looking good and Comcast doesn't care about their customers.
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