Visitor
•
1 Message
How long does it usually take to recieve my new equipment?
I recently moved. I was originally told by Xfinity that I could just take my current equipment to my new place and a activate it there. That all went smoothly. A problem arose when I tried to use one of my streaming apps and I got a message saying I needed to upgrade my equipment and it asked me if I wanted to have it shipped to me. I clicked on the the confirm button and it said it was on it's way. My question is how long does it generally take to arrive and at what point should I be concerned if it hasn't arrived?
CCChristopher
Problem Solver
•
577 Messages
3 years ago
@user_d3aeb5 Hello and good morning, and thank you for reaching out. Our standard UPS Ground shipping option normally has your equipment arrive within 3 - 5 days, however, due to the current delays that many carriers are experiencing at the moment, it may definitely be a bit longer than that. I would be more than happy to take a closer look, no problem at all! To continue, please reply in a private message with your first and last name and service address following the steps below.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0