How long does it take to run lines?

I called on 8/26/24 to set up xfinity service at my home. The tv boxes and WiFi router were mailed right away for self-installation and found out that my house isn’t wired for xfinity. After 2 and a half weeks someone from the city came and xfinity ran underground cables. It’s been an additional week and a half and still nobody has come to run lines to my house. Last Thursday I had an appointment that was canceled by xfinity. They rescheduled it for today. Some guy showed up and said that there were no lines to the house so he couldn’t install the inside equipment. I told him that I thought HE was going to run the line to the house, but apparently not. I don’t need someone to set up my tv boxes. I could do that myself if someone would just install lines to my house. It’s been a month. Why would xfinity send someone to hook up my tvs knowing good and well that I have no lines to my house yet? And when I try to chat it’s some AI fake person or something that loops me in never ending menus and is absolutely no help. I’ve already been billed and had my checking account charged for service from 8/31 to 9/30 and I have NO service and have NEVER had service. If all of this is any indication of the way things are going to go with xfinity from here on out, I regret the choice to switch. This is so frustrating. Is anyone ever going to actually come run lines to my house so that I can have the service that I’ve already been paying for since last month? Is there any way to talk to a real person about this?