Visitor
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4 Messages
how long does it take to pick up a downed cable?
Hey Xfinity… how long does it take to pick up a downed cable?
This cable has been hanging across our driveway and laying across our walkway for over a week after being reported.
Every day, our kids, family, visitors, neighbors, delivery drivers, and anyone coming to our home has to step over it. This isn’t just an inconvenience—it’s an obvious tripping hazard.
Whether it’s a communication line or another utility cable, leaving it hanging across a walkway and driveway for days isn’t acceptable. If someone were to trip and get hurt, this situation could have been prevented.
We’ve called. We’ve reported it. We’ve been told it’s “scheduled.” Yet here we are… still waiting.
We’re not asking for anything extraordinary—just for someone to come out and make this safe.
Please do better, Xfinity. Safety shouldn’t have to wait.
#Xfinity #CustomerService #SafetyFirst #DoBetter
user_3j5qt3
Visitor
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4 Messages
4 hours ago
Photo for full explanation 😮💨
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XfinityAdrienne
Official Employee
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2.1K Messages
4 hours ago
Good Morning, @user_3j5qt3! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the line, and we do take the safety of everyone around very seriously. I would be more than happy to look into the account, and ensure that the line is handled as quickly as possible. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
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