How long does it take to bury a line?

@XfinityAlfonso​ It's now been almost 2 full months with no movement.  All I ever hear is, we're working on it.  I sure wish I could that excuse when it's time to pay my Xfinity bill.  

@user_ggkycz - We sincerely appreciate your patience. As you know, we're still keeping you updated directly, through private messaging. But I'm glad you're willing to update your public post when necessary! The current work order that is open for construction at your location reflects a tentative/estimated completion date less than 2 weeks from now, pending certain approvals. And I'm sure it hasn't been easy waiting, so I really do want to thank you again for your patience. We continue to monitor this ticket as well as your account, and we'll let you know (via DM) when we have something new to share!

My orange Coaxial Cable has been on top of the ground since October 2024 and I have called numerous time but all they do is call in locates and the tech never shows up to bury it.  

Hello, @user_62g32b thank you for reaching out over Xfinity Forums. I definitely like to help get the line addressed, I know some areas have seasonal hold for underground line work which can delay. But with this being out so far, I'd like to reach out to our local team that handles these requests and help get this resolved. Since I will need to gather some information that we don't want in our public conversation, when you have time please send a direct message. 

To send a direct message: 

Click "Sign In" if necessary

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• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address