1 Message
How long does it take to bury a line?
I've had a Xfinity cable line running across my yard for well over a month now. I've submitted a couple of requests for Xfinity to bury this line with no update. I've tripped over it and almost hit it with the lawnmower. At this point, what are my options because this is ridiculous.
Frustrated customer
XfinityAlfonso
Official Employee
•
1.5K Messages
4 days ago
Hello user_ggkycz thank you so much for taking the time to reach out via our Xfinity Forums regarding this drop bury situation. A month is a long time, and we certainly don't want you or the line to suffer injury. WE can take a look into this for you. Typically, once a bury request has been submitted, there is a standard 14-day window for resolution. This can be moved, however, based on manpower, equipment, and even weather/environment considerations.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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