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user_ggkycz
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2 Messages

Monday, March 31st, 2025 6:14 PM

How long does it take to bury a line?

I've had a Xfinity cable line running across my yard for well over a month now.  I've submitted a couple of requests for Xfinity to bury this line with no update.  I've tripped over it and almost hit it with the lawnmower.  At this point, what are my options because this is ridiculous.

Frustrated customer

Question

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Updated 

7 days ago

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XfinityAlfonso

Official Employee

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1.6K Messages

1 month ago

Hello user_ggkycz thank you so much for taking the time to reach out via our Xfinity Forums regarding this drop bury situation.  A month is a long time, and we certainly don't want you or the line to suffer injury. WE can take a look into this for you. Typically, once a bury request has been submitted, there is a standard 14-day window for resolution. This can be moved, however, based on manpower, equipment, and even weather/environment considerations. 

 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

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user_ggkycz

2 Messages

@XfinityAlfonso​ It's now been almost 2 full months with no movement.  All I ever hear is, we're working on it.  I sure wish I could that excuse when it's time to pay my Xfinity bill.  

Frustrated customer

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24 days ago

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XfinitySara

Official Employee

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1.7K Messages

@user_ggkycz - We sincerely appreciate your patience. As you know, we're still keeping you updated directly, through private messaging. But I'm glad you're willing to update your public post when necessary! The current work order that is open for construction at your location reflects a tentative/estimated completion date less than 2 weeks from now, pending certain approvals. And I'm sure it hasn't been easy waiting, so I really do want to thank you again for your patience. We continue to monitor this ticket as well as your account, and we'll let you know (via DM) when we have something new to share!

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7 days ago

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