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Saturday, April 19th, 2025 7:17 PM

How long does it take for an Xfinity Support agent to respond to my DM?

A DM was just sent, no one is responding. 

Expert

 • 

111K Messages

2 months ago

@user_sqlqm3 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

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