Visitor
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1 Message
How long does it take for a service cancelation to go through?
I have attempted multiple times since January of this year to cancel service at a place I am no longer living at. I've tried in person at the store, the number the worker gave me, the customer service phone number, and the online assistant and none of them have gotten the account cancelled.
EG
Expert
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113.3K Messages
10 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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2.8K Messages
10 days ago
Hello, @user_52rqq6
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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