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user_sk7ybf
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Wednesday, August 19th, 2026 7:40 PM

How is Xfinity still in business?

Most calls to Xfinity for me are 30min long. I speak to someone with poor to medium English and they are always trying to sell me something I don't need. What a mess!! Just give me what I agree to and fix my issues.

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7 hours ago

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XfinityMartyR

Official Employee

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3.6K Messages

8 hours ago

 

user_sk7ybf We appreciate you reaching out to us over our Xfinity Community Forums with your feedback. I do apologize you are unable to reach a resolution when calling in to our support team over the phone. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issues, so the Community can have an understanding of your concerns. 

 

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user_sk7ybf

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It would be nice if I could make a reasonably quick call to Xfinity for problem solving without getting tricked into buying more equipment or raising my monthly bill. My free hulu was canceled on the new plan I was talked into but that wasn't mentioned. 

Each month my bill is different eventhough I have an agreed price. 

Nightmare!!!

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8 hours ago

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XfinityRaf

Official Employee

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1.5K Messages

Thanks for that additional information. If you could send our team a direct message with your full name and full address, our team can look into your billing difference. 
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "Start new conversation"

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 hours ago

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