How hard is it? I have been Tier 2 or 3 Support for years and would never put a customer through this

Day 1:

Oct 14th

Length of chat: 1 hour 20 minutes

Reason for call, lower bill from 300+ a month that has been paid on-time for years

End result: Through some deception the bill was lowered and the TV package went to Choice TV.  I agreed with that part but was told NewsMax was included.  A few days later I received a camera in the mail which was not discussed and was charging me 75$.

Day 2: OCT 23rd

Length of Chat: 45 minutes Calls: at-least 45 minutes

Reason for call:  To figure out why I have a camera in my hand and why I was charged 75$ for it. To figure out why Newsmax was not included as stated and get news channels back.  I was told in the chat I would receive a promotional discount on the account.  I wanted the Home services removed, camera gone and at least news channels back.  This ended the Chat due to "Errors" stating I would receive a phone call after 5 minutes to confirm the changes.  I received a call, from someone not knowing what happened in the chat and having no clue of my error.  I was then bounced around between agents and finally after being on hold for over 20 minutes I hung up.

Day 3: NOV 6th

Length of call: 1 hour

Reason for call:  To try to finish what was started on the 23rd.  In the end this is what I was told was done: “You can check the bill for your Nov and Dec statements. You will see the changes: your bill is lowered to $## for Nov, and for Dec, it's $149 with the Popular TV plan.” You guys now remove #’s from Chats.  Left it at that for the night.

Day 4: NOV 7th

Length of Chat: 1 hour 40 minutes

Reason for call: Still only had Choice TV Package.  The new agent said nothing changed from yesterdays 1 hour waste of time.  I copied conversations from the tech yesterday with #’s still and just said I wanted what the previous tech told me I was getting.  He said he cannot do it so he went to his supervisor.  This was a quote from HIM. "Robert, I checked with my supervisor, and we will get you 1 Gig with Popular TV for $149 this month. You will need to connect with our Tier 2 calling team after 20 days to rebuild your package at the lowest price."  He told me to hold, them Xfinity rebooted  my router without notifying me (WIFE WORKS FROM HOME AND WAS ON A CALL).  After it came back up I still just have Choice TV.  So I reconnect the chat (got dropped when the router rebooted) and it was a new agent with no clue of what is going on and trying to start from the beginning again.

All I want is 1G of Internet, A DVR and the Popular TV package.