Contributor
•
22 Messages
How does one get access to a human being at this company?
I call, I get a [Edited: "Language"] robot. I try chat and enter agent, I get a [Edited: "Language"] robot.
Other than driving to a store, what other way is there to get in touch with a human being?
Thanks
XfinityAngie
Official Employee
•
1.8K Messages
1 year ago
0
0
ossodiseppia
Contributor
•
22 Messages
1 year ago
Last month I managed to chat with a human and asked for some services to be removed. I see they have not been removed and that I am still paying for something I don't use. The fee I am paying for service is outrageous and I need to cut back because the value just isn't there.
To start with, I want to remove showtime/hbo/max.
Another thing, I'd really like to know how folks who are financially challenged manage to use Comcast? Can you answer that? Comcast needs to do a better job of pricing as most of us are paying for stuff we don't even use.
0
0
XfinityAngie
Official Employee
•
1.8K Messages
1 year ago
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
EG
Expert
•
110.3K Messages
1 year ago
The concern is not "accessibility / disability" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0