How do you schedule a technician's visit?

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_9w5vtw  I'm sorry to hear abut the error you're having with your service. Our team can help with scheduling a tech as well as troubleshooting first to resolve this with you.

With error XRE 03062, Select Try Again on-screen.

If this doesn't work:

Check that all TV connections are tight.
Make sure the TV Box hasn't been moved and is in a position to receive a WiFi signal.
Unplug the TV Box for one to two minutes and then plug it in again.
If that doesn't work, try restarting.
Say, “Restart TV Box” into your Xfinity Voice Remote.
Hold down the power button on your TV Box if applicable.
I can see you have also sent us live chats mesages and I will meet you there. 

@user_9w5vtw @XfinityKei 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478