Visitor
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1 Message
How do you get management on the line for open ticket?
I have an open ticket for 5 days now. Everyday I am told another 24 hours until resolved and that someone would reach out. Each day I call with no luck. It is so frustrating that the agents on the line are the end all be all and you can't get higher management on the line to get the problem addressed. The services cost so much money but yet get little in return, especially when the problem is on their end.
I have filed a complaint with the Better Business Bureau, sent a feedback message to Tom Karinshak
President and Chief Customer Experience Officer, and now this forum.
I simply want to speak to the person that is supposedly assigned to my case ticket number [Edited: "Personal Information"].
EG
Expert
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114.4K Messages
5 hours ago
The concern is not "Community Center / Guidelines" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQue
Official Employee
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214 Messages
4 hours ago
To move forward with your concern, please send us a direct message with your full name and service address. From there I can authenticate your account and assist you further.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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