Visitor
•
1 Message
how do you get a live agent
Will someone please help me?! I've spent an hour with your automated help and am unable to get a live agent. My ticket number is [Edited: "Personal Information"]. They told me after making my builder wait for 4 hours for comcast and not showing up that my ticket should be an SRO ticket, not an ECM. Comcast never called me to tell me my appointment was cancelled. Please help me speak to someone about adding service to a new structure on my property. Thank you.
XfinityJamesC
Official Employee
•
1.7K Messages
22 days ago
Greetings, @kmtest! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this ticket. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0
user_qfs5so
1 Message
22 days ago
I need to speak with a representative
1
0