Visitor
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2 Messages
How do we report Repeated dead or very slow (0 .02 M download speed) in our community?
I have been trying to report this issue for days, only to go round and round with BOTS, and when I finally get a live rep, the chat drops, over and over, only to be introduced to another live rep and start the circus all over again.
How do we report a neighborhood issues, that keeps repeating, over and over, after being told, over and over that is ihas been fixed?
For the past week, or so, our internet here has been affected by what was described by Xfinity as "NETWORK DAMAGE" which was reported to have been fixed, 3 times now.
This is the current, and recent speed test results:
| Date | Download kbps | DownloadBytes | Upload | UploadBytes | Latency |
| 5/25/2025 21:30 | 3420 | 5270720 | 28265 | 15373960 | 26 |
| 5/25/2025 21:29 | 21489 | 26724091 | 27142 | 47040696 | 26 |
| 5/25/2025 21:29 | 9396 | 11352451 | 27815 | 22710360 | 34 |
| 5/25/2025 7:29 | 621362 | 822305344 | 36746 | 35409864 | 26 |
| 5/25/2025 7:21 | 613926 | 728154737 | 36582 | 30653416 | 27 |
| 5/24/2025 21:30 | 76 | 249080 | 17868 | 27668028 | 35 |
| 5/24/2025 21:22 | 440 | 646123 | 14130 | 7801896 | 33 |
| 5/24/2025 21:20 | 194 | 394136 | 7330 | 5787504 | 34 |
| 5/24/2025 21:16 | 498 | 708695 | 2475 | 2785952 | 34 |
| 5/24/2025 21:15 | 252102 | 274104780 | 23097 | 26986024 | 35 |
| 5/24/2025 20:59 | 330 | 513826 | 16178 | 9810294 | 35 |
| 5/24/2025 20:54 | 484 | 599246 | 6024 | 3661168 | 34 |
| 5/24/2025 20:46 | 83 | 120132 | 9237 | 12679800 | 32 |
| 5/24/2025 19:44 | 345 | 782644 | 21776 | 33042952 | 29 |
| 5/24/2025 19:42 | 454 | 646401 | 17130 | 24158792 | 29 |
| 5/24/2025 19:41 | 449 | 568966 | 15587 | 9147032 | 29 |
| 5/24/2025 19:35 | 486 | 553818 | 22220 | 30240288 | 24 |
| 5/24/2025 19:25 | 683 | 994083 | 17243 | 23075016 | 42 |
| 5/24/2025 19:24 | 699 | 989647 | 11012 | 14710456 | 30 |
| 5/23/2025 7:28 | 707461 | 951841064 | 41710 | 41515232 | 32 |
| 5/23/2025 7:28 | 647663 | 1137187048 | 41701 | 33959080 | 26 |
XfinityMarcos
Official Employee
•
2.4K Messages
2 days ago
Hi user_nikrib, thank you for taking the time to visit our community here on the Forum and for creating this post. I can only imagine what you've been going through, and I'd love help turn things around. It sounds like there have been some active service interruptions in your area that our Network Maintenance teams have already been working on. Let's review your account and see what type of activity has been complete or is ongoing. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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