2 Messages
how do we report customer chat agents. please see below. They end chat without helping
From Agent,
Since the last agent promised for the manually credits on the account. We will applied the watch credits on the account manuallyFrom Agent,
Do you have any other questions?
From You,
yes i understand but please let the advanced team and supervisor know. This was xfinitys error, they have admitted to it. They have claimed to be able to fix this multiple times. Its still not fixed even manually. I am not going to allow xfinity to keep making false promises.From You,
and if t hey cannot fix it, I am returning the watch for full return credit even if its outside of the return windowFrom Agent,
Thank you for choosing Xfinity. Have a great day!
From You,
hello?Live agent chat canceled
XfinityJoe
Official Employee
•
750 Messages
1 year ago
@user_z0hdi0 Our team will be happy to look into this with you. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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