2 Messages
how do we report customer chat agents. please see below. They end chat without helping
From Agent,
Since the last agent promised for the manually credits on the account. We will applied the watch credits on the account manuallyFrom Agent,
Do you have any other questions?
From You,
yes i understand but please let the advanced team and supervisor know. This was xfinitys error, they have admitted to it. They have claimed to be able to fix this multiple times. Its still not fixed even manually. I am not going to allow xfinity to keep making false promises.From You,
and if t hey cannot fix it, I am returning the watch for full return credit even if its outside of the return windowFrom Agent,
Thank you for choosing Xfinity. Have a great day!
From You,
hello?Live agent chat canceled
No Responses!