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user_z0hdi0
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Tuesday, March 26th, 2024 6:36 PM

Closed

how do we report customer chat agents. please see below. They end chat without helping

From Agent,

Since the last agent promised for the manually credits on the account. We will applied the watch credits on the account manually

From Agent,

Do you have any other questions?

From You,

yes i understand but please let the advanced team and supervisor know. This was xfinitys error, they have admitted to it. They have claimed to be able to fix this multiple times. Its still not fixed even manually. I am not going to allow xfinity to keep making false promises.

From You,

and if t hey cannot fix it, I am returning the watch for full return credit even if its outside of the return window

From Agent,

Thank you for choosing Xfinity. Have a great day!

From You,

hello?

Live agent chat canceled

Question

 • 

Updated 

9 months ago

66

1

0

XfinityJoe

Official Employee

 • 

750 Messages

1 year ago

@user_z0hdi0 Our team will be happy to look into this with you. Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

 

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

 

2

0

SunnySideUpL

1 Message

Isn't that technically sending to the same xfinity support people? Where is the management for this support team? I feel like it's getting progressively worse. Just got chat skipped 6 support individuals on a simple question of asking for credit. They all have the same auto-responses with ":)" at the end.

9 months ago

0

XfinityDena

Official Employee

 • 

3.2K Messages

Great question @SunnySideUpL. Xfinity has different departments and the online chat is not the same department for customer service as we are here in Digital Care. We work over the social platform, but we are trained at the national level on account and service support. We are also part of the Comcast Corporate Team, so I do reassure you that we are more than happy to help. 

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 months ago

0

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