How do talk to agent speaks english

I need talk to a live agent speaks English both TVs been acting up only local channels since first of November.>

please have them call me. Sending me a bill for bad service, times cant watch shows. On line they said having problems in area

when I went to report couple weeks ago figured it would be back working normal. It has not. Show error yesterday could not watch my shows.

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EG

Expert

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114.9K Messages

24 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEmilyB

Official Employee

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2.6K Messages

24 days ago

user_9ttye1 Welcome to our community forum and thank you @EG for moving the post for greater exposure. You've reached the perfect place to get help with your TV service and we will stick with you here until everything is back up and running :).
What is the error you see on your screen? What are a few channel numbers that are being affected? If you don't have it, please download the Xfinity App here and tap the "Services" tab, then tap "Troubleshoot TV issues." What does the app recommend?

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U

user_aingvy

Visitor

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1 Message

4 hours ago

My channel lineup is all messed up because of an individual who has a problem with english an lives in I don't know where not the USA. The person I spoke to is the one who messed up my service.

My original service ran out this month and I would like to renew that service with a discount. I'm senior and bundle. And if that can't be done

I will go and find another company like Direct tv! They will give me a deal I'm sure I would be welcomed back by them.

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XfinityThomasA

Official Employee

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3.1K Messages

Thank you for your feedback, user_aingvy. We would appreciate the opportunity to help. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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3 hours ago

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Customer Service

user_9ttye1

How do talk to agent speaks english

EG

XfinityEmilyB

user_aingvy

XfinityThomasA

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