How do o get the ports on my ruckus device to work?

It’s my primary access point. Xfinity installed the device. I’m also part of Xfinity communities whole building WiFi 

Are you on a building that has the built-in Wi-Fi devices in? Do you have an account with us?

each individual apartment has its own own account. I called support and they put me through to the Xfinity communities dedicated team and I was able to schedule for an onsite engineer to come next week. To take a look at the configuration of the device. 

thanks for your help.