3 Messages
How do I upgrade to DVR Service for $10
Where on "My Account" do I go to upgrade to the 150 hour dvr storage for $10. I received an email telling my to do just that but I can't find the soution.
3 Messages
Where on "My Account" do I go to upgrade to the 150 hour dvr storage for $10. I received an email telling my to do just that but I can't find the soution.
goger
3 Messages
4 years ago
Thanks for the reply. I already tried that but I don't have that option. I have a physical box.
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CCAbbie
Problem Solver
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1.4K Messages
4 years ago
Hello, @goger This is a great question. You can upgrade the storage directly on your TV box by going to Main Menu > Saved > Recordings > Upgrade DVR Plan. Do you have a physical box, or do you access your recordings online only?
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XfinityJamesC
Official Employee
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2.3K Messages
4 years ago
Thank you for clarifying. You may be able to upgrade through the 'My Account' app by selecting "Change Plan", but if you are not seeing an option to do it through the Xfinity Stream app where the message is popping up, then you may be in an area where it needs to be done through a representative.
Regardless, I can take care of that for you here, if you like. If you could send me a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to set that up for you.
To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.
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goger
3 Messages
4 years ago
I sent the private message. When will I know if there was a succesful result?
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