How do I talk to an ACTUAL person? This is so frustrating.

Question

I pay for 850 down / 150 up. That's what my bill says. For the last three weeks, I've been getting 20-25mbps upload, with nothing changing. The absolute waste of time I spent trying to use the automated assistant was worthless. I need a solution now.

XfinityDilary · Answer

Thanks for posting on our community forums for assistance, user_pc6qyh. I completely understand how frustrating this must be for you. Especially since you’re paying for a specific speed and haven’t seen those speeds for weeks. Thank you for sharing the details; that really helps. Let’s get this resolved as quickly as possible. Have you completed any troubleshooting steps on your end? Such as rebooting the modem manually or through the Xfinity App? Did you check the coaxial connection on both ends (wall plate and modem) to make sure it's tight and there's no damage to it?

EG · Answer

The concern is not 'E-mail' help related............ Topic moved here to the proper help section.

Customer Service

user_pc6qyh

How do I talk to an ACTUAL person? This is so frustrating.

XfinityDilary

EG

New to the Community?