How do I talk to a real person?

user_5hpu85. Hello, and thank you for reaching out! I can certainly understand how frustrating it is when the remote stops working, especially after you've already tried the troubleshooting steps and weren't able to get the help you needed through the automated system. We'd be happy to take a closer look with you. To get started, could you let us know which Xfinity remote you have (for example, XR11, XR15, XR16, etc.) and whether you're trying to pair it with an X1 TV Box, Flex box, or Xumo Stream Box? You can check our remotes HERE. Once we have that information, we can walk through some additional troubleshooting steps and determine whether the remote may need to be replaced. We're here to help get this working again!