Visitor
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1 Message
How do I talk to a real person???
I need to talk to a real person, my service were shut off without notice while I had a payment arrangement made with one of your agents! This is ridiculous the hoops please have to jump through to talk to someone!
XfinityQuemekia
Official Employee
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113 Messages
1 day ago
Hello @user_ucbptu Thank you for reaching out to us here on our Xfinity Community Forums.
We are sorry to hear about the problems you're having with your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_q120sx
Visitor
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1 Message
1 day ago
how do i reach a live agent?
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