How do I talk to a person?

I’ve tried calling the number 5 separate times and keep getting directed getting directed to the site and hung up on. If the site had the answers I wouldn’t be calling. Do people really think I enjoy wasting my time dealing with the awful god forsaken service? How do I just talk to a human being? Still suspicious how the minute this is tagged with ‘issue’ it’s suddenly unable to post.

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XfinityRichard

Official Employee

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2.3K Messages

1 month ago

Hi there! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with your account questions. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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Morris87A

4 Messages

It is not allowing me to send a message

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2 days ago

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XfinityJosephA

Official Employee

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1.9K Messages

Morris87A hopefully these detailed instructions can help.

To send a "Peer to peer" ("Private") message: Click "Sign in" if necessary

-Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

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2 days ago

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Customer Service

Morris87A

How do I talk to a person?

XfinityRichard

Morris87A

XfinityJosephA

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