How do I talk to a person instead of an AI robot!

@XfinityEva​  this is not useful, I want to chat to a person not the useless AI [Edited: All Caps]

Thank you for reaching out to us @user_spczbg! Here on the forums, you are directly connected to Comcast’s Corporate Digital and Social Media care team. We’d love to help! Could you please create a new post describing your reason for reaching out?

Why doesn't Xfinity use "predictive texting" capability when we are forced to communicate with the Xfinity assistant on a smartphone? I can never text as clearly as I can when using other messenger systems.  It's bad enough that we are trying to communicate with a non-native English speaker while producing terrible texting. This always results from what seems to be an absurd oversight in your application. You want us to submit to never being allowed to actually speak to a human being? Then at least up your game by providing a better interface than you have now.

And while you are at it, tone down the obsequious phrases we Americans dislike so much. It seems your agents are simply applying predefined ubiquitous filler language that sounds automated and absurd.  This is not at all convincing of their capabilities, intentions, or especially results.

@MamamiaCCA

Thanks for reaching out to us! In the future Please see our Community Forums Guidelines at https://comca.st/3BNMuIT, and post a Public thread on the Forum before sending direct message to receive additional support.

 As a customer myself who works from home and as a single parent of two I understand the need to have my entertainment bills be at a price that fits my budget. I'll be happy to look into your account to see what discounted offers we have  to provide for the service that you love and need!

Since we already have you on the direct message platform of our private chat let's continue the conversation there

@XfinityEva​ 

I have to same issue, chat bot is useless.  I am logged in, but there is no chat bubble or direct message option in the upper right.

****

Edit: Bubble showed up after posting, but when I click it, it just spins without finishing loading.  No option to send a new message.

@user_lmz0o7

We do apologize for any inconvenience, we'd hate to lose you as a customer.

 If you need further assistance with your services please go ahead and send me a direct message

To send a direct message:

Click "Sign In" if necessary.

Click the "Direct Message" icon in the upper right - it looks like a chat bubble

Click the "New message" (pencil and paper) icon just to the right of Conversations

Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

Type your message in the text area near the bottom of the window

Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service addres

The website and the support features are the biggest joke hoisted on the Internet in history. [Edited: "Inflammatory"]. It's unreal.

[Edited: Inflammatory/Language]

All I'm trying to do is talk to someone about my late fee which only occured because my credit card was stolen.