Regular Visitor
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2 Messages
how do I talk to a live person without your AI bot cutting me off
you can never get past your little chirpy chippy AI in text nor can you get past them on your wonderful little data loop of a customer greeting when you call the 800 number so how do I get a hold of a live person because we have had another outage, but this has been a habitual issue since you guys worked in the neighborhood technicians have been in my house. They verified that everything in my house is connected as it should be and is proper but when I call, I just get the bot and then I get cut off so how do I talk to a human being? What’s that number
XfinityOrlandoM
Official Employee
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3.3K Messages
4 hours ago
@Diruhe
Thanks for reaching out to us, we do apologize for any inconvenience you're experiencing. If there's a service interruption in the area depending on what option you pick when calling the 800 number or through our xfinity app will warrant if you can get to a live agent or not.
I'll be happy to assist you with your account concerns, to get started go ahead and send me a direct message including your first and last name and complete service address
Here's the detailed steps to direct message us:
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