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user_wa2hwc

1 Message

Monday, January 13th, 2025 8:21 AM

How do I talk to a live person this chat agent won’t let me this is HORRIBLE to deal with MISERABLE

I’m losing it cause I can’t talk to a [Edited: "Language"] real person please for the love of god help me stop running [Edited: "Language"] circles around laking yo this [Edited: "Language"] machine

Question

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Updated 

4 months ago

 • Edited

47

2

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XfinityThomasC

Official Employee

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2.5K Messages

4 months ago

Hello, @user_wa2hwc

Sorry to hear you have not had the best experience with chat. Please tell the community what issue you are having, so we can provide assistance. If needed, we may invite you to send us a Direct Message.

 

 

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user_x2x5ky

1 Message

4 months ago

I am looking for Akshay, I believe I ended the chat accidentally.  My name is [Edited: "Personal Info"]. Thank you

(edited)

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XfinitySheila

Official Employee

 • 

1.1K Messages

 

user_x2x5ky I'd love to help. We have not way of reconnecting with you via a different chat, but can continue to assist here. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

 

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4 months ago

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