I am currently on hold with Comcast. I have been on hold for an hour and 59 minutes. I already tried the online chat feature and text with no luck. The texts wouldn't go through and the online chat just kept trying to sell me more products without addressing the problem I called about. While on hold I have gotten quotes from AT&T and WOW. I'm hanging on because I anticipate an ordeal when I try to cancel. This is why Comcast has been voted the worst company in America year after year! Too bad for them they are no longer the only option.
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CCKorie
Problem Solver
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1.1K Messages
3 years ago
Hey there, @user_187f94. We'd love to help with any issues or concerns you are having. What seems to be going on?
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user_9b70c6
Visitor
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1 Message
3 years ago
I'm with you. Where's the phone number?
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user_75594b
Visitor
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1 Message
3 years ago
I have difficulty communicating on the phone. I need to reach a customer service representative via online chat. How do I reach a real human?
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user_911005
Visitor
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3 Messages
2 years ago
I am currently on hold with Comcast. I have been on hold for an hour and 59 minutes. I already tried the online chat feature and text with no luck. The texts wouldn't go through and the online chat just kept trying to sell me more products without addressing the problem I called about. While on hold I have gotten quotes from AT&T and WOW. I'm hanging on because I anticipate an ordeal when I try to cancel. This is why Comcast has been voted the worst company in America year after year! Too bad for them they are no longer the only option.
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user_788e7f
Visitor
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1 Message
2 years ago
Been on hold for 41 minutes still no one has answered. is this acceptable practice now?
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