How do i talk to a human being? No texting. No automated assistant. HUMAN BEING

I've been a customer for 2 months and it's bee the most frustrating 2 months of recent memory. My current issue is that you've charged me for the same one-time fee two months in a row. I've tried accessing my bill via the app - but the billing tab has not been loading for 2 months. (It also fails to load in most browsers.) Trying to seek help from the Assistant, I've wasted about 2 hours this morning in an endless loop, tried calling this morning only to be disconnected TWICE - the phone tree keeps forcing me to the texting system even though it says it's a "two minute" wait to speak to a human, yet I'm unable to wait on the line to actually speak to someone. To say I'm frustrated is the understatement of the year. [UPDATE] As I was typing this I got a call back from the nicest agent who immediately understood my issue and resolved it for me. It MUST be easier to get to a human. AI is fine for those who prefer not to interact with a human, but for those who prefer to speak to a person or whose issue can't be resolved through automated means, the system needs to be able to respond to those like me screaming into the phone "agent!" "customer service!"

I've found that the website has an issue with cookie bloat, where attempting to access the site too often will make it fail to load until you clear all cookies for the website. I recently saw it had over 60 MB of cookies in the cache, which is quite frankly, completely unnecessary, and clearing them fixes the issue. It manifests on the billing page first, but does eventually extend to the whole thing.

The billing page will also fail to load if there's any hiccups, slowdowns, or disruptions in your internet, because Xfinity has a great sense of irony.

@XfinityGabriel​ I have been on the phone trying to call and talk to a person. I have been texting an Efinity tech and still can not talk to a human. Everyone on my street is asking if they should switch. I will tell them how the customer service is terrible and not to switch

Howdy user_14ikri

We are right here to help my friend. Not sure what is hindering you from reaching someone over the phone. Our main support phone number is 1-800-934-6489. I just called the line myself to ensure it was working, I reached and was speaking to someone within 46 seconds.

This is the first time I've seen this phone number, the mobile app doesn't work for me at all, the web site does not load, chat agents always trying to push more phone lines on me, it's wild. I

@user_xf8vb5 Hi there! That is one of our support number, and you may see it written as 1-800-Xfinity typically. 1-800-Comcast also works which is 1-800-266-2278. However, if there's anything that you need assistance with, I am very happy to help you here on our Xfinity forums as well! 

Comcast has NO HUMAN representatives available without 3 hours of frustration, at a minimum. 

@XfinityThomasB​ [Edited: "Inflammatory"]. It is impossible to talk to a live agent. Billing or TV. Maybe Internet.

@user_mj0pbt This is definitely not the way we'd like our customers to spend their morning. I would be more than happy to assist you. How may I help you today?