Visitor
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1 Message
How do I stop my mobile phone service?
I have been trying to cancel my mobile phone service for about a week now.
I have spoken to multiple representatives and now my account shows as no longer active, however
i still have service on my mobile phone.... I no longer require Cellular Phone Service & do not want to keep
paying this bill. Do I need to call my credit card company & remove permission for Xfinity to charge me?
XfinityShawn
Official Employee
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2.3K Messages
4 hours ago
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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