1 Message
How do I speak with an actual human being?
I have been trying to get through to speak to an actual human being regarding my internet usage as I believe there is an issue. I called 1-800-XFINITY and I kept going around in circles and the Xfinity Assistant is absolutely no help as they keep repeating the same questions. I need to speak to an actual person!! How do I speak to someone who can help me?!
XfinityChelseaB
Official Employee
•
1.6K Messages
5 months ago
Hello @user_m4vqww, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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