Ker2020's profile

Regular Visitor

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4 Messages

Tue, Dec 1, 2020 4:00 AM

how do I speak to someone about non-standard installation

About a month ago we tried to have xfinity installed but the tech who came said our house is too far set back from the node at the curb on our street and xfinity would need to run more line and another node on our property. They estimated the cost at between $2000-$5000 and said we'd hear back in a week or so about a survey.  

 

It's been a month, we haven't heard back, and I keep trying to get information by calling customer service.  Each time I'm routed to the Philippines where a very nice person tells me they don't have access to that information.

 

I can't find another contact number anywhere- can someone point me to a number I can call to find out what's going on?  

 

Thanks!

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

6 m ago

It’s been escalated to an Official Employee to help get you a site survey

Regular Visitor

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4 Messages

6 m ago

Thanks!  Is there any way I can check on when that could happen?

ComcastAmira

Official Employee

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2.3K Messages

6 m ago

Hello @Ker2020, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate your interest in getting our services and we would love to become your service provider. I am sorry to hear that you have not heard back from us in regard to the site survey, but we can absolutely help! Can you please send me a Private Message including your first and last name as it appears on the account?

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

I am an Official Comcast Employee.
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