How do I speak to live agent?? My issue is not an option on chat

I’m literally in tears trying to figure out how to speak to someone about my issue. My box of equipment was “delivered” by ups but we did not receive it. It must have been misdeliverd to different address.We need you to get us the equipment or send new. This is not an option on the chat.

xfinity by far as the WORST customer service and I am about to report to FCC for a violation. We are paying for a service we cannot access and you refuse to allow access to customer support.

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XfinityGabriel

Official Employee

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2.8K Messages

2 months ago

user_1hrq0v, Hi there! Thanks for taking the time to reach out. This is definitely not how we want you to feel. I can understand the importance of speaking with someone about your box shipment. You've come to the right place. We are a team of live experts who are happy to assist over social media. We will do everything within our power to rectify this experience. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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user_1hrq0v

How do I speak to live agent?? My issue is not an option on chat

XfinityGabriel

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