Visitor
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1 Message
How do i speak to an agent
All I get are endless circular options with both the chat and phone agent. I was lied to about the cost of the service I was offered and over charged. What's more, the agent who lied and signed me up for the service signed me up for it, then he transferred me to his buddy, who asked me to go through the EXACT same questions and authorizations a second time so they could double-dip on the commission from the sale. So, not only was I intentionally mislead so they could make a sale, but then they did it twice so they could make money. My partner died in April and I have been trying so hard to make ends meet since. I had to pay $3000 for the cremation alone, and I called xfinity asking them to reduce my service to help me save money. I look at my bill now and it is charging me so much more. i was promised a faster speed than I presently had at a reduced cost. I trusted xfinity to help me and they used me instead. Now, when I try to talk to someone to correct this, i get endless chat bots and no way through to a person.
XfinitySeth
Official Employee
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1.3K Messages
9 hours ago
Good evening user_uiybm0, and thank you for joining us in our community. First and foremost I'm so sorry to hear about your recent loss, and you have my deepest condolences. At a time like this, the last thing we want is to create an inconvenience or issue for you, so if you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be glad to review your account for the best rates possible.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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