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user_tuwx1d
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Visitor

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2 Messages

Saturday, June 7th, 2025 3:26 PM

How do I speak to an agent

Internet is down. Chat assistant won't do a simple reset of my Internet. I can't talk to anyone. I am honestly thinking of switching, this happens too often. No idea where to get help

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1 day ago

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XfinityThomasD

Official Employee

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1.3K Messages

2 days ago

 

user_tuwx1d I'm sorry to hear that you're having trouble connecting with someone and that your service is having some trouble. Have you also checked the Xfinity app/website to see if there is a reported interruption in the area, or tried the diagnostic troubleshooting?

 

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user_tuwx1d

Visitor

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2 Messages

Yes I checked, there is no outage. How do I talk to a human on a phone?

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2 days ago

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XfinityThomasD

Official Employee

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1.3K Messages

Our team is available to look further into the signal reports and remotely assist, though we do work solely through our direct messaging. If you'd prefer to speak over the phone, our customer service team can be reached at 1-800-XFINITY (934-6489).

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 day ago

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