Klemon515's profile

Visitor

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1 Message

Wed, Jun 9, 2021 1:26 AM

How do i speak to an agent about multitude of issues. Its ridiculous cant contact anyone

Trying to contact a live person as I need quite a few fixes. 

1.  User permissions using stupid xfinity assisant. 
2. cancel soecific premium channe

3. Trying to manage my plan online it jyst says good news service is available in my area to call whatever waste of time number, just to cancel a premium channel? Really? 
4. Contract expiring need to renew it with new promo, 

5. Possible Cancellation of all services…SEE ABOVE

6. Cant even get a person on the phone nor that stupid xfinity assistant runs you in circles and when finally says let me get someone to help n tries to connect nobody ever gets on chat. I let the 3 loading dots sit there for 4.5 hours 1 day to see (while i was #0 in line) i might add. 

Comcast is disgraceful with their support and do called “Improved support options”. Your kidding me right? I mean get real. Ive had it with you guys n your empty promises and i dont want to hear your sorry when (IF) you contact me like every other time. Its pitiful n “sorry” or “you understand” or “i know how important your service is” and my fav “i would feel that way too”. None of that scripted [Edited: "Language"] does a [Edited: "Language"] thing cuz its all meaningless as i cringe when it finally cones time when i have no choice but to contact you about anythijng. Let alone an issue thats needs prompt attention of serious level. 

I can go on n on but im done with ranting i guess but im sure whom ever reads this will get the picture n the issues going on.  

Thanks for reading n i look forward to having more of my/our time wasted in the future. 

PS. I didnt even mention the actual service related issues n outages that are frequently happening….AGAIN!!  

Responses

Visitor

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1 Message

7 d ago

They used to have great service, but like most companies today, they used the covid situation to save money and [Edited: "Language"] their customers. I have five accounts (business phone, internet, and tv) that I moved from att, the worst company on earth. Now Xfinity is as bad or worse.  Can rarely get a person on the phone and if I do, they are in India.  I hate this company now.  Will be moving soon.

Brian [Edited: "Personal Information"]

Houston, Texas

(edited)

Official Employee

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12 Messages

5 d ago

I understand that you are frustrated. I am sorry that you are having these concerns but I can help you with your list, and I mean all of it. If you don't mind sending me a DM with your name and your address, we can get started. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick
Again

Expert

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25.8K Messages

@ComcastJoeB 

@Klemon515 

To send a peer-to-peer chat [private message]:
  •    Click "Sign In" if necessary
  •    Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it
[Permission from and credit given to BruceW]

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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