How do I speak to an actual person?

Same as the below comments. The one of 5 calls I was able to get to a real person and was making some progress was without warning dropped. I am afraid I lost a few times with the robo, a completely out of my mood, with sweet young woman's voice. I swore at her after I was clearly not going to get to a real CSR. Sick and tired to the point where after many years I am getting ready to drop their services. Not worth the non-existent real person customer service. Disgusting. 

I'm just cancelling today, this company is a joke. They've been [Edited: Language] me on my speeds and wont perform a service call anyway. USELESS

Unbelievable HORRIBLE SERVICE.  tried every way to talk to a person.  The assistant and chat does not have the question I need help with and NO WAY TO TALK TO A LIVE PERSON.  when I wait on phone to get to live agent it hangs up because I do not fit in their box.      Contract will end I will CANCEL after 40 years of being a customer.   Lots of other options to make getting what should of been a 2 minute call.  including this chat I've spent 35 minutes in this loop

Thank you for connecting with us about the service concerns. We'd love the opportunity to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

@stuckey419 Thank you for taking the time to reach out to us here on out Xfinity Forums. I understand the frustration if you haven't been able to reach an agent and the troubleshooting steps aren't changing. We are here to help! Just to clarify, are you trying to use both Ethernet ports? Are you attempting to connect a stand-alone router? Or are you just using one port and trying to connect a device via Ethernet? Also, can you confirm if you are using an Xfinity gateway or your own modem? If it is your own modem, can you please confirm the make/model for me?

Hello, @user_tj4jrl how are you? Hopefully all is well. To work with us live on a call you will always want to call 1-800-XFINITY (1-800-934-6489) and follow the prompts. As mentioned you can also follow the prompts using the Xfinity Assistant. It can take some time and patience, but our teams on the phone are in position to help. We always appreciate your willingness to work with us.  https://www.xfinity.com/xfinityassistant

We will also do all we can to support you on Xfinity Forums! Feel free to create a public post for support. 

@XfinityJosephA​ Xfinity phone bot does NOT let you reach real people. It hangs up on you and tries to dump you on the AI chat which is equally useless. Xfinity needs to get a real customer service number if it wants to keep customers. 

@XfinityJosephA​ why can't you just answer the question.  your customers need to speak to a LIVE agent.  The phone # you gave does not allow this.  So please give us a number to reach a live agent.

I just followed that advice and I did end up with a 'chat'session, finally! While it was tedious with the back-and-forth, the person I dealt with was patient and after at least 20 minutes of going back-and-forth I did get some satisfaction. Which was, when I signed up to XFINITY on my TV, I was told they were going to fold the NETFLIX charge into the Xfinity bill. To the best of my recollection there was not a chance to object I was just told by XFINITY it was gonna be folded in. So I'll imagine my surprise when it was folded in only for the per month charge of $24.99, when previously I was paying around seven dollars a month!!. As indicated after a tedious chat I did get it removed from that and other bills. Hope this helps.

@user_i0l2yb​ Its sad you have to do this to get help with service. 

Thank you for reaching out about your experience @user_8wj59g. I would be happy to take a look at your account. 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

After 5 Years Being A Valued Customer 

( so they say), I Say To Myself All The Time, 

How Could I Be, Valued?! 

I'm Not A [Edited: "Language"] Robot, But I'm Being 

Treated As IF I WERE ONE! 

SERIOUSLY, I'm Getting, A Fire Stick, 

XFINITY IS TAKING EVERYTHING EXCEPT,,

"MY BLOOD!" ~ Their Prices Are Sky High, 

& Xfinity is taking a lot from us! 

Had I 'known' this housing had been set

Up with Xfinity,, I never would've moved here! 

Xfinity should be, ashamed of their--

"Astronomical price$!"

[Edited: All Caps]

@user_fd1b45, Our team can help. I would like to see what offers we have to help you with lowering your bill. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

Yep! Just did the same thing and it worked. NO!

I know how important it is to get the support you need in a timely matter user_8oja41, and know we're always in your corner here in our community forums should you ever need help with your account or anything Xfinity related. Please don't hesitate to create a post of your own if you ever have questions or need assistance!