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chels_kay21
1st Topic

Visitor

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2 Messages

Monday, June 9th, 2025 4:14 PM

How do I speak to a live person?

 Internet is not working and cannot get through to a live person. All automated. I work from home

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Updated 

3 days ago

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XfinityBillie

Official Employee

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3.4K Messages

3 days ago

 

chels_kay21 Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that your services aren't working. Have you already checked that the modem is plugged in and the coaxial cord is secure? If so, have you tried unplugging the modem from the wall for 60 seconds and plugging it back in? If the modem is still offline you can also check to see if you are experiencing a temporary service interruption by logging into the Xfinity app, which also has some great troubleshooting options as well. 

 

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chels_kay21

Visitor

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2 Messages

@XfinityBillie​ I've already done all of that. Still nothing. It was literally unplugged and then plugged back in and now this. But then when it wouldn't I have unplugged it for 30 seconds to a minute to restart and still nothing 

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3 days ago

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XfinityThomasB

Official Employee

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2K Messages

chels_kay21

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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