Thank you very much for reaching out here @user_4rynzw. I am sorry to hear about the issue with that cable box. There would not be a charge on that service call as the issue is with our equipment and service.
Great question @user_4rynzw. It would not be requires to set up a service call if that cable box is the issue. You can always swap the box out at any Xfinity service center, or we can have a replacement sent from here. Normally those would arrive in 3 to 5 days.
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XfinityJohnG
Official Employee
•
2.9K Messages
1 year ago
Thank you very much for reaching out here @user_4rynzw. I am sorry to hear about the issue with that cable box. There would not be a charge on that service call as the issue is with our equipment and service.
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