Skip to main content

    Support

    Offers

U
user_6p126z
1st Topic

Visitor

 • 

3 Messages

Wednesday, May 21st, 2025 12:36 PM

how do i speak to a live agent to fix my wifi?

I work from home and have been stuck in your automated system since last night without being able to speak to a live person. I work from home and still have no internet service. I am completely frustrated with Xfinity and their lack of customer service. Ready to end this.

Question

 • 

Updated 

2 days ago

17

1

0

XfinityRaul

Official Employee

 • 

1.9K Messages

2 days ago

Hello, @user_6p126z. I appreciate you making us aware you were not able to speak to anyone last night and that your internet service isn't working via Forums. I also work from home, so I can definitely relate to you. I would be more than happy to help figure out a solution to this.

So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the modem? How about a power cycle, have you tried that?

3

0

user_6p126z

Visitor

 • 

3 Messages

I have hard restarted. Gone through the automated system restart about 12 times without being able to reach a live person to help me. I am going to take modem into local store for replacement. They are currently burying our lines as we have had challenges getting that done too. Our WiFi address does not wish on any devices. It’s like someone on your end just shut us off. 

Like

Reply

2 days ago

0

user_6p126z

Visitor

 • 

3 Messages

Show. Not wish. 
Im really ready to go elsewhere and am completely frustrated with lack of options to speak with a technician or representative in person. 

Like

Reply

2 days ago

0

XfinityRaul

Official Employee

 • 

1.9K Messages

@user_6p126z Thanks for sharing what troubleshooting steps you've completed on your own. I would like to take a look at your account to see what's going on with your connectivity. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

forum icon

New to the Community?

Start Here