Visitor
•
3 Messages
How do I send a Direct Massage to Customer Support?
On April 9th I spoke to a rep over the phone in the billing department. I asked for a courtesy credit due to the Scripps feud and due to the fact that I no longer have NBC and haven't had it for 24 days now. This person told me that when my next bill came out I would either have the station back or there would be a credit on my bill. My bill arrived on the 20th with no discount and I still do not have NBC. It was a lie. Was advised to Direct Message you to get this resolved. I have no Direct Message chat icon on the top right corner of my screen so have no way to do this. Convenient for you.
XfinitySean
Official Employee
•
624 Messages
3 hours ago
Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you love, and a number of reasonable offers have been made that they haven’t accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/facts.
(edited)
4
0