1 Message
How Do I Schedule a Technician Visit?
I seem to be having random internet outages, but all of the troubleshooting that I do, outage maps, and "chat assistant" discussions indicate that everything is fine. Can a technician come out and check the lines?
ccRuben
Retired Employee
•
729 Messages
1 year ago
Hello! Thank you for taking the time to reach out. I am sorry to hear you are experiencing these issues. We will be happy to help you, please send a direct message with your name and address. Thank you!
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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