Visitor
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4 Messages
How do I schedule a technician for a recurring issue
We have been having problems with a signal getting to our box for over a year. Xfinity came out and replaced the cable outside and it worked for a while. The issue came back and a technician was here in January. He said the signal to the house was strong but the problem is we have several boxes in our house splitting the signal (we have had the same set up for 15 years and have not had an issue until last year). The technician recommended we change to WiFi cable boxes instead of hardwire. He fixed the problem by moving the main box to a different splitter but now the signal is no longer going to the box again. I need a technician to come out and switch out the boxes from hard wired to WiFi. How do I schedule that?
Accepted Solution
XfinityMarshante
Official Employee
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944 Messages
8 hours ago
Hello @user_pqcz2h, thank you for taking the time to leave a post. Sorry that you’ve been dealing with this signal issue for so long. I know how frustrating it must be to have it working for a short time only to have the problem return, especially after multiple adjustments.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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