Visitor
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1 Message
How do I schedule a service call appointment?
I’ve spent a total of almost 8 hours trying to get through to someone and trying to fix my own issue with your direction your chat bot. I was told I needed a new modem. I got a new modem. I did everything your chat box told me to do and I still can’t get any of this to work. I need a service appointment.
XfinityLinda
Official Employee
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2.6K Messages
1 year ago
Oh, no! I'm sorry to hear about the trouble with your modem, @user_0reegj. We're the team to help with this. We can check first to see if we can get it activated for you. Please send us a Direct Message with your full name and complete service address. We look forward to your message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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