How do I schedule a service call appointment?

I’ve spent a total of almost 8 hours trying to get through to someone and trying to fix my own issue with your direction your chat bot. I was told I needed a new modem. I got a new modem. I did everything your chat box told me to do and I still can’t get any of this to work. I need a service appointment.

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XfinityLinda

Official Employee

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2K Messages

1 month ago

Oh, no! I'm sorry to hear about the trouble with your modem, @user_0reegj. We're the team to help with this. We can check first to see if we can get it activated for you. Please send us a Direct Message with your full name and complete service address. We look forward to your message.

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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user_mlylxm

Visitor

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1 Message

I have the same problem. I want to cancel cable and internet. And go with a competitor,ASAP

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11 days ago

0

XfinityAlfonso

Official Employee

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1.9K Messages

Hello user_mlylxm thank you so much for taking the time to reach us here via our SubReddit! Are you also experiencing issues with your home services? What self-troubleshooting have you done so far?

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