Visitor
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3 Messages
How do I schedule a human technician?
I am a NEW Xfinity Internet customer. The temporary cable, Gateway, and permanent cable have been installed. The permanent cable has not yet been connected. There are multiple dead spots in our not-so-large house where there is unstable or no internet connection. We bought a Wifi Extender. It has not helped. Before we shell out another $100+ for another Extender, I want to schedule a human technician to assess the problem. If we are unable to do so, we are going to cancel this service and go with another company. How do I schedule a human technician?
EG
Expert
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119.7K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_gthrcf
Visitor
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3 Messages
5 hours ago
I should have noted in my original post: I have been through MULTIPLE rounds with the AI assistant, on the app and on the phone. I have rebooted the Gateway and the Extender and my laptop MULTIPLE times. It has been completely useless. When I ask the AI assistant to schedule a human technician, it circles back to the beginning of the process, tests my system, and tells me that everything looks great. I've wasted hours! How do I schedule a human technician?
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XfinityNatalie
Official Employee
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941 Messages
5 hours ago
Greetings, user_gthrcf! We appreciate you reaching out to our XFINITY Community regarding your Wi-Fi coverage in your home. You can schedule the appointment by following these steps:
Since you mentioned you are still having trouble scheduling an appointment after completing all self-service steps on your end, we will help you further with this matter. We will need to access your account specifics for further assistance.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
(edited)
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