1 Message
How do I schedule a call
Want to talk with someone regarding a change to my services, but can't get through to a live person. How can I schedule a call with an agent that can help me?
1 Message
Want to talk with someone regarding a change to my services, but can't get through to a live person. How can I schedule a call with an agent that can help me?
EG
Expert
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112.8K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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956 Messages
1 year ago
Hey there, @user_ybx0of. To speak with a representative you would need to call 1-800-Xfinity and navigate through the prompts. Our team can definitely assist with covering options to make changes to your account. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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user_628uah
1 Message
9 months ago
What??? I need to be a computer programmer to get a human? I have spent multiple days at 45 minutes of pop trying to get a human. The prompts aren't even what I'm trying to do. So I absolutely need a human. I'm being overcharged $70 a month and I can't do anything about it.
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