Visitor
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5 Messages
How do I return equipment on a closed account?
I recently had an issue when trying to change plans where I accidentally opened a new account. I was able to quickly get the issue fixed and account closed with the help of some great customer service but not before new equipment was mailed. I have no access to the closed account and have not received any information yet on returning the equipment, but just received a bill for $150. How can I get this bill cancelled and return the equipment?
Accepted Solution
XfinityMatthew
Official Employee
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1.4K Messages
1 hour ago
@user_dmhuiz Thanks for reaching out today. Glad we could confirm the charge was just the unreturned equipment. Account should be closed fully once that is returned. Appreciate your time today!
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XfinityMatthew
Official Employee
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1.4K Messages
2 hours ago
@user_dmhuiz $150 lines up with what would be an unreturned equipment charge. We will want to double-check the account to make sure. But assuming that is what it is then the charge will get automatically waived once the equipment is returned.
This article provides your options to retunr the equipment: https://www.xfinity.com/support/articles/returning-your-equipment
Please send us a direct message with your full name and service address and we can confirm the charges are equipment related.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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